These Terms and Conditions govern your use of the services provided by Track Ride GPS Tracking Solutions L.L.C (“Track Ride GPS”, “we”, “our”, “us”). By accessing or using our vehicle tracking, telematics, or fleet management services, you agree to be bound by these Terms.
These Terms apply to all users across the UAE and GCC region.
Track Ride GPS provides intelligent tracking and fleet management solutions including but not limited to:
Bike Tracking Solutions
School Bus Tracking System
CAN Bus & OBD Solutions
Construction Equipment Tracking
Dashcam Monitoring Solutions
Driver Identification (RFID / iButton)
Fuel Monitoring Systems
Logistics Tracking Solutions
Marine Tracking
Temperature Monitoring
SecurePath & SecurePath Premium
ITC Abu Dhabi Compliance Solutions
Desert Safari Tracking Solutions
Our services are powered by advanced telematics hardware, cloud-based software, and real-time data analytics.
By activating our tracking services, you agree to follow all UAE laws and regulations.
Devices must be installed only by Track Ride GPS authorized technicians.
You are responsible for ensuring that your vehicles and assets are used legally and ethically.
Tracking data may not be used for illegal surveillance or any activity that violates privacy laws.
All devices are tested for quality before installation.
Hardware must not be tampered with, altered, or removed without authorization.
Unauthorized handling may void warranty and service eligibility.
Subscription fees must be paid in advance.
Non-payment may result in temporary suspension or permanent termination of service.
Installation charges, renewal fees, device costs, and optional add-on services are non-refundable.
Any government approvals (RTA, SecurePath, ITC) may involve additional fees as per regulatory guidelines.
Hardware includes a warranty covering manufacturing defects only.
Warranty does not cover:
Physical or accidental damage
Water damage
Electrical misuse
Tampering, unauthorized removal, or modifications
Warranty does not cover service downtime caused by external network or satellite issues.
GPS performance depends on satellite connectivity, network strength, and environmental conditions.
Temporary delays or accuracy variations may occur.
We do not guarantee real-time accuracy at 100% uptime.
Certain services require approvals or integrations with authorities, including:
SecurePath & SecurePath Premium (Dubai)
ITC Abu Dhabi Compliance
RTA and Transport Regulatory Requirements
You are responsible for maintaining valid regulatory documentation and ensuring ongoing compliance.
You must ensure your login credentials and system access remain secure.
You are responsible for the accuracy of the information you provide (vehicle details, fleet data, etc.).
You must use the platform ethically and avoid misuse of tracking information.
Track Ride GPS is not responsible for:
Losses caused by misuse of devices or data
Connectivity or satellite outages
Third-party network failures
Incorrect installation by unauthorized technicians
Misinterpretation of tracking data
Accidents, fines, or violations involving your vehicle or drivers
Our maximum liability shall not exceed the amount paid by the user in the past 12 months.
We may suspend or terminate service if:
Subscription fees are unpaid
Devices are misused, tampered with, or illegally installed
Services are used for unlawful purposes
You violate any clause of these Terms
You may request cancellation by contacting our support team.
We collect only the data needed to provide tracking, analytics, and fleet management services.
Data may be shared with UAE authorities when legally required (e.g., SecurePath, ITC).
We do not sell user data to third parties.
By using our services, you consent to our data practices as described here.
All software, apps, dashboards, reports, and system designs belong to Track Ride GPS and may not be copied, resold, or reverse-engineered.
Track Ride GPS may update these Terms periodically.
Continued use of our services after any update constitutes acceptance of the revised Terms.
For assistance, support is available through:
📍 Dubai, United Arab Emirates
📞 +971552536553
📞+971 58 8419804
